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Privacy Policy

Payvidence (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, share, and safeguard data when you use our services.

  1. Information We Collect

We may collect the following categories of information:

  • Account Data: Business name, registration details, contact details of business owners and authorized representatives
  • Transaction Data: Sales records, receipts, invoices, and payment-related information processed through the Service
  • Technical Data: IP address, device identifiers, browser type, operating system, and usage logs
  1. Legal Basis for Processing

We process your data under the following bases:

  • Contractual Necessity: To provide digital sales, invoicing, and payment processing services
  • Legitimate Business Interests: To enhance product functionality, detect fraud, and maintain security
  • Legal Compliance: To comply with obligations under Nigerian law (e.g., FIRS reporting, NDPR requirements) and international data protection standards.
  1. Data Sharing

We do not sell personal data. However, we may share limited information with:

  • Payment Processors (e.g., Paystack, Apple Pay, and other licensed providers) strictly for payment settlement
  • Regulatory and Tax Authorities when disclosure is required by law (e.g., FIRS, CAC, NDPC, law enforcement)
  • Auditors, Risk Managers, or Legal Advisors for compliance and governance purposes

We do not share responsibility for how third-party providers handle user data once it leaves PAYVIDENCE’s infrastructure. Users are encouraged to review the privacy policies of third-party processors.

  1. Data Security

We employ industry-leading security practices including:

  • AES-256 encryption for all stored and transmitted data
  • Regular penetration testing and vulnerability assessments
  • NDPR-compliant storage on secured AWS Africa data centers
  • PCI DSS Level 4 compliance for payment security

Despite our measures, no platform is 100% secure, and users acknowledge the risks inherent in digital transactions.

  1. User Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccuracies
  • Request erasure/deletion of your account and data, subject to retention requirements for tax, fraud prevention, and regulatory compliance
  • Object to certain processing activities or withdraw consent (where applicable under NDPR/GDPR)

We may retain transaction data for at least 6 years in line with FIRS record-keeping obligations and global accounting standards.

  1. Cookies

We use essential cookies only for:

  • Secure session management
  • Fraud detection and authentication
  • Maintaining platform performance

We do not use cookies for intrusive advertising.

  1. Limitation of Liability (Data & Tax Compliance)

Payvidence is a technology service provider. We are not liable for:

  • Receipts, invoices, or financial records generated for stolen goods, fraudulent services, or illegal activities
  • Any failure by businesses or individuals to charge, collect, or remit VAT or other statutory taxes on transactions processed through our platform
  • Any misuse of exported data by users or third parties outside our system

The responsibility for legal and tax compliance rests solely with the user.

  1. Policy Updates

We may update this Privacy Policy from time to time. Users will be notified at least 30 days prior to material changes. Continued use of the Service after updates constitutes acceptance of the revised policy.

  1. Contact Information

For questions, complaints, or data rights requests, contact our Data Protection Officer (DPO):
📧 [email protected]
📞 +234 701 212 3190